FTF Box Office Policies

TICKET POLICIES FOR EVENTS AT THE SANDRELL RIVERS THEATER

Box Office Hours:

• The box office opens two hours before the scheduled start time of a performance on show days.

• Tickets may be purchased through the following methods:

  • In-person at the box office during its operational hours.

  •  Over the phone during regular business hours, which are Monday through Friday from 9 AM to 5 PM.

  •  Online 24/7 via the website ftfshows.thundertix.com

Payment Methods:

• Accepted payment methods at the box office include cash, debit cards, and credit cards (AMEX, DISCOVER, MASTERCARD, VISA).

• Bills over $50 are not accepted unless the total ticket purchase exceeds $50. Larger bills will be verified for counterfeit.

• If you need to withdraw cash, ATMs are conveniently located nearby, including NW 7th Avenue and 62nd Street at Chase Bank, Wells Fargo Bank, Walgreens, and Presidente Market.

Ticketing Information:

• To ensure a secure transaction and deter fraud, patrons are required to provide the following information when purchasing a ticket via credit card, either in person, online, or over the phone:

  • Full name

  • Address

  • Telephone number

  • Email address

Entry and Seating:

• Lobby doors open one hour prior to the show's scheduled start time.

• To gain entry, patrons must present either a valid e-ticket or a paper ticket issued by the box office.

• The box office will close promptly 30 minutes after the show begins. No additional ticket purchases can be made after this time, without exception.

• Tickets that have been purchased and paid for in advance will be held at will-call and can be retrieved through the House Manager. A valid ID is required for will-call pickup.

• The House Manager reserves the right to refuse seating to latecomers after the show has commenced, following producer instructions or at their discretion.

Ticket Policy:

• Please be aware that all ticket purchases are final, and there are no refunds or exchanges.

• Every patron, regardless of age, must have a ticket for admission to the performance.

• Outside food and beverages are not permitted inside the theater.

Children's Policy:

• Children aged 2 years or younger may be admitted without a ticket if they sit on a parent or family member's lap during the performance. Alternatively, they can purchase a ticket at $0 or the lowest price-class ticket, as determined by the producer or Fantasy Theatre Factory's discretion.

• Strollers are not permitted within the theater. However, car seats can be placed on seats with the purchase of a ticket. Our House Manager will assist in safely storing strollers.

• Please be mindful that not all performances are suitable for infants or children. Check for any viewer ratings or advisories provided for each production.

Ejection Clause:

• Disruptive patrons who violate theater policies or behave in a disruptive manner may be ejected from the premises without a refund by the House Manager, Security, or other staff member.

Agreement and Liability:

• By purchasing a ticket, patrons agree to abide by all theater policies and staff members' instructions.

• Patrons assume all liabilities incidental to attendance at the performance, including personal property and injury.

• Photography and video recording during performances are not allowed.

• A valid ID is required for will-call pickup.